We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a dedicated and empathetic Virtual Client Care Specialist to join our Administrative Team. In this pivotal hourly, full-time role, you'll utilize your exceptional communication skills to provide outstanding support to our clients in a virtual environment. This position requires a proactive individual who thrives on delivering exceptional customer service and working collaboratively within an administrative framework that ensures the best client experience.
What You'll Do
- Serve as the primary point of contact for client inquiries, providing timely and accurate assistance via phone, email, and chat.
- Resolve client concerns with professionalism and empathy, ensuring satisfaction throughout every interaction.
- Collaborate with administrative and other internal teams to escalate and address client issues effectively.
- Maintain and update client records with detailed and accurate information.
- Proactively identify client needs and recommend solutions or services that align with their requirements.
- Ensure compliance with company policies and confidentiality guidelines while handling sensitive client information.
- Monitor and meet key performance indicators (KPIs) related to client satisfaction and response times.
Qualifications
- Proven experience in a client-facing or customer service role, preferably in a virtual or remote setting.
- Excellent proficiency in English, with strong written and verbal communication skills.
- Exceptional interpersonal and problem-solving skills, with the ability to handle challenging situations diplomatically.
- Strong organizational skills and attention to detail when managing client records and tasks.
- Comfortable using technology and virtual communication platforms such as email, chat software, and client management systems.
- Ability to work independently while maintaining accountability in a remote work environment.
- Availability to work a full-time hourly schedule with flexibility to adapt to client needs.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:18.31 - 39.11 USD per hour(Remote (Kokomo, Indiana, US))
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