We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today's business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.
About The Role
We are seeking a detail-oriented and motivated Administrative Client Services Associate to join our team in an offsite capacity. This hourly, full-time position is perfect for someone who excels in providing exceptional administrative support and client service while working remotely. The ideal candidate will assist with administrative tasks, build strong relationships with clients, and ensure smooth operational processes to help drive business success. As a part of the Administrative department, you will be an integral connection between our internal teams and valued clients.
What You'll Do
- Provide administrative support to ensure efficient day-to-day operations in a remote work environment.
- Act as the main point of contact for client inquiries, addressing questions and concerns promptly and professionally.
- Maintain and update client records and databases to ensure all information is accurate and up-to-date.
- Coordinate and schedule client meetings, appointments, and follow-ups as needed.
- Prepare reports, presentations, and correspondence for internal and external communication.
- Assist with process improvements and documentation to enhance operational efficiency.
- Collaborate with cross-functional teams to address client needs and ensure timely service delivery.
- Monitor progress on client requests and escalate issues when necessary to resolve concerns quickly.
- Ensure compliance with company policies and confidentiality protocols while handling sensitive client information.
Qualifications
- Fluent in English with exceptional written and verbal communication skills.
- Proven experience in an administrative or client service role, preferably in a remote or offsite capacity.
- Strong organizational skills, with keen attention to detail and the ability to multitask effectively.
- Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools.
- Ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.
- Excellent interpersonal skills with a customer-focused attitude and ability to build strong relationships with clients.
- Self-starter with the ability to work independently while contributing to team goals.
- Familiarity with CRM systems or client management software is a plus.
- A high school diploma or equivalent is required; associate or bachelor's degree in a related field is preferred.
Applicants must be authorized to work in the United State Of America
The pay range for this role is:19.80 - 34.81 USD per hour(Remote (Mankato, Minnesota, US))
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