We are currently looking for an Education Services Specialist with a passion for providing hands-on software and economic analysis support to customers. The ideal candidate will have a strong interest in teaching economics and the IMPLAN application to adult learners, writing both technical and academic pieces, and working directly with customers to provide specialized modeling, analysis, and interpretation of results from IMPLAN Cloud.
Primary Responsibilities
The Education Services Specialist will be required to develop a deep understanding of IMPLAN data, the IMPLAN Cloud application, and Input-Output analysis. The position requires a passion for supporting a high-touch product and fostering relationships with customers.
- Become a subject matter expert on IMPLAN Cloud and the analytical needs and challenges of customers
- Provide ongoing analytical support to customers across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system
- Be a part of the training team leading IMPLAN courses for adult learners
- Contribute to IMPLAN documentation of analytical techniques and solutions for the knowledge base website
- Research, write, and edit relevant journal articles
- Analyze economic impacts and write reports for customers
- Present at significant conferences
- Examine data and software for functionality and accuracy
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