CLINICAL LIAISON
Chicago-IL-60290-United States
sinaichicago.org Position Title: Clinical Liaison Job Code: 3405 Department: Schwab Inpatient Access Cost Center: 02.200.9235 FLSA Status: Exempt About Us: At Sinai Health System d/b/a Sinai Chicago, we take health care personally. Excellence in health care is about more than just medicine, technology, tests, and treatments, it is about really caring for people with dignity and respect. That is what we do. We are dedicated to providing the best care to meet the needs of people, for our community, for our patients and for you. Position Purpose: Leverages personal drive and collaborative energy to build relationships with organizations and individuals who may refer patients to Schwab Rehabilitation Hospital. Utilizes strong multitasking skills to efficiently conduct onsite assessments at referring hospitals to determine patient suitability for rehabilitation. Collaborates with referral sources and Schwab’s Admitting Department to ensure timely patient admissions. Supports Schwab in meeting its budgeted inpatient census goals. This position reports to the Schwab Inpatient Access Manager. Key Job Activities: • Establishes and maintains strong relationships with organizations and individuals who may refer patients to Schwab Rehabilitations Hospital through face-to-face meetings. These contracts include discharge planners, social workers, case managers, nurses, therapists and physicians • Education of patients, family members, and referral sources on acute rehabilitation. • Collaborates effectively with appropriate hospital staff to serve existing referral sources while continually striving to increase referral volume. • Actively seeks to identify new referral sources by scheduling a designated number of quality appointments per day and making regular contacts each week. • Demonstrates strong ability to multi-task in conducting analysis, decision-making, and time management when reviewing referrals for admission. • Helps coordinate and schedule informational presentations for referring individuals and organizations. • Performs on-site and/or record review including telephonic pre-admission screening and bedside assessment and responds to patients, families and hospital referral source with a tentative 24-hour admission commitment. Responsive and attentive to needs of the referral source. • Completes the pre-admission screen when appropriate and assures that appropriate physicians review is completed prior to admission. • Coordination of smooth transition from the referring facility to Schwab Rehabilitation Hospital. This includes ensuring patient is medically stable and updated medical records are provided during admission. • Provides recommendations to appropriate level of care for candidates who are denied admission. • Completes all required pre-admission screening documentation on time and accurately to determine that services are appropriate, reasonable, and necessary. Ensures physician has signed off before admission. sinaichicago.org • Works closely with the Access Manager to enhance customer service to referral sources through innovative and dynamic approaches. • Dynamic team member that works with other clinical liaison to ensure volume goals are achieved at Schwab Rehabilitation Hospital. • Demonstrates excellent clinical skills and understanding of the insurance and managed care qualifications for acute and sub-acute rehabilitation in the review, preparation, and coordination of referrals. • Customer Service Responsibilities: o Demonstrates excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. • Responsibilities in Quality Improvement: o Contributes by identifying problems and seeking solutions. Promotes patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. • Performs other duties as assigned. Education and Work Experience: • Degree in nursing, social work, physical therapy, occupational therapy, athletic trainer, or speech therapy. • Experience as a liaison or working autonomously. • Experience in post-acute care. Knowledge and Skills: • Experience in EPIC and MEDITECH software systems preferred. • Able to respond to highly variable workload demands Certifications/Licenses: • Professional IL licensure required. • Valid driver’s license with no restrictions Workplace Conditions: PHYSICAL DEMANDS: • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear • The employee frequently is required to walk and stoop, kneel, crouch • The employee is occasionally required to stand • The employee must occasionally lift and/or move up to 25 pounds. • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus WORK ENVIRONMENT: • General office environment and the noise level in the work environment is usually moderate sinaichicago.org BLOOD-BORNE PATHOGEN EXPOSURE CATEGORY: Category 1 - Job usually involves contact with patients or patient’s specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible Category 2 - Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens Category 3 - Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job. Benefits: Sinai Chicago’s goal is to provide you with the most comprehensive benefit package possible while balancing our fiscal commitments and obligations. Sinai Chicago currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage. Along with Employer Paid Life and Accidental Death & Dismemberment (AD&D), Supplemental Life, Short-Term and Long-Term Disability, Health Savings Account (HSA) and Flexible Spending Account (FSA), Employee Assistance Program and Student Loan Assistance. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Sinai Chicago. Registry (per diem) Caregivers are employees who work less than 1,000 hours in a calendar year but are typically on an as needed basis. These caregivers may be called upon to cover full-time or part-time caregivers during PTO events or sick leave as well as to provide supplemental coverage. Registry Caregivers are not eligible for Sinai’s benefit programs with the exception for City of Chicago Paid Leave and Paid Sick Leave (Sick-C), PPO Medical Plan, Employee Assistance Program (EAP) and non-match eligible contribution to the Sinai Health System Consolidated 403(b) retirement savings plan. Living the Values: • TEAMWORK - Caregiver collaborates with other caregivers to create and maintain an inclusive workplace where differences, inclusivity, conflict resolution and open communication is valued. • RESPECT - Caregiver shows mutual respect and fairness, treats each person with dignity and encourages each individual’s unique talents and contributions. • QUALITY - Caregiver improves our services by following protocol and suggesting improvements based on observations, continuous learning, and industry best practices. • INTEGRITY - Caregiver holds self and others accountable for their actions and are honest and ethical in all dealings. • SAFETY - Caregiver practices behaviors that promote safety for all patients, visitors, and caregivers. • ROLE MODEL - Caregiver is a dependable role model and champions our values through their daily interactions with patients, customers, and coworkers. I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions and behavioral expectations of this position as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department or Sinai Health System d/b/a Sinai Chicago without it being specifically included in the job description. Further, descriptions of job duties may be amended and additions of duties that are of a similar kind or level of difficulty may be added. If I have any questions about job duties not specified on this description that I am asked to perform now or in the future, I should discuss them with my supervisor/manager or a member of Human Resources. I further understand that future performance evaluations and merit increases to my sinaichicago.org pay are based on my ability to perform the essential duties, behavioral expectations and responsibilities outlined in this job description to the satisfaction of my supervisor/manager. If I need an accommodation now or in the future, I will make my needs known in writing to my supervisor/manager and/or Human Resources. I have discussed any questions I may have about this job description prior to signing this form. ____________________________________________________ Employee Signature ____________________________________________________ Date
PI275705188
