Here at Crisp, we value the strength in teamwork, and strongly believe that it's the key to Crisp's success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity's diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you'd like to be a part of.
About this Position:
This role is directly accountable for maximizing the success of Consumer-Packaged Goods (CPG) clients, across the Cantactix (now a Crisp company) portfolio of products and services. This role ensures that our existing clients are taking advantage of all of our solutions to improve their business. This role is based in North-west Arkansas to support the Walmart supplier community.
This role will partner directly with our clients, ensuring they have plans in place to continue receiving value from their investments. They will identify new opportunities within their accounts by broadening the client account teams Cantactix can assist by introducing new solutions. This role will collaborate with the broader Cantactix team to develop solution-based proposals and will lead the creation and presentation of those solutions. They are responsible for negotiating contracts with clients to meet, or exceed, the sales targets set by the VP, Sales and Marketing, and the GM & SVP - Cantactix.
This role will embrace our Cantactix Core Values as their guiding principles, solving client problems and helping the Cantactix team continually improve our customer-centric solutions. As an expert in building deep relationships with major accounts, this role will continually develop their skills, as well as advise Cantactix leadership and their peers on best practices in this area. This role will identify new challenges clients are experiencing and help execute new solutions that offer value realization for their accounts and the broader supplier community.
The Roles and Responsibilities are molded by our Core Values:
- Can-do, problem-solving attitude
- Leverage our team to solve customer problems with innovative solutions
- Advocate for customers and for the solutions to their challenges
- Engage as a thought-leader in the Walmart supplier community
- Utilize Cantactix tools to manage customer communications and forecast work
- Doing what is right
- Increase value for our customers, while growing our revenue
- Lead our team by example
- Listen to customer issues attentively and with empathy
- Negotiate win-win contracts and pricing
- Sharing Knowledge
- Share your expertise and mentor teammates
- Share industry knowledge and best practice with our customers
- Evangelize Cantactix capabilities to the broader market
- Building trusting relationships
- Identify, pursue, and develop relationships within our accounts and in the broader supplier community
- Offer professional, effective and efficient solutions to customer challenges
- Strengthen relationships with internal and external partners
- Collaborate with the broader Cantactix team
- Balancing work and life
- Meet and/or exceed sales targets by building funnel, closing deals and achieving revenue goals
- Manage your career development while embedding rest and leisure
- Support peers when and how they need help
Skills and Experience:
- Five+ years managing major consulting or software clients, ideally in supply chain applications
- Experience selling into Consumer-Packaged Goods (CPG) industries
- Expertise in working within the Walmart advisor eco-system
- Strong leadership, communication, organizational and presentation skills
- Experience with the Blue Yonder Category Management application suite of software
- An understanding of the B2B budgeting process in retail and CPG verticals
- Working with marketing and sales peers to build go-to-market strategies
- Experience crafting customer value propositions and outreach campaigns
- A passion for customers and a commitment to get them the right outcomes
- Ability to build rapport and establish credibility with customers
- Experience with CRM and related sales tools
- Familiarity with B2B commercial contracts for software and services
- Strong negotiation and conflict resolution skills
- Ability to travel (estimate of once per month)
Signs of a great candidate for Crisp:
- Collaborative. You know that your colleagues' perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
- Customer focused. Our customers are at the forefront of your day. You prioritize our customers' voice to ensure their needs are met.
- Ambitious, curious, and resourceful. You are innately curious, and you aren't afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
- Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
- Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
- Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.
We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. We are building a team with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. We're looking for candidates that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we'd love to hear from you!
Applicants must be authorized to work for any employer in the U.S. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.
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