Schedules and manages all customer service repair needs. Creates work orders, transfers customer concerns to work orders, properly dispatch work to technicians, manages repairs, updates customer of repair progress, and meets customer deadline dates, quality checks repairs to meet customer promises and expectations. Works with manufacture warranty companies by filing claims to get approvals for repairs to start. Process all warranty claims for payment once repairs are completed. If customer pay, takes payment before pickup.
Essential Functions
- Ensure that all work orders are accurate and addresses all customer concerns with as much detail added as possible
- Create Warranty claims and provide to manufacture warranty companies for approvals to start work
- Supervise customer pay and warranty technicians to meet deadline dates and quality goals
- Ensure that all claims have been proceed properly so that there are no denials resulting in warranty dollars shortage, this includes returning of all parts requested by manufacture of that claim
- Maintain a safe work environment that meets all requirements
- Schedule and set customer appointments that allow repairs to be completed on time
- Demonstrates Corporate Values in action within the department, organization, insurance companies and customers
- Manage open work order report on a daily basis
- Manage outstanding receivables by keeping all receivables within 30 days
- Assumes other activities and responsibilities from time to time as directed
- Commitment to ongoing personal and professional development
- Provides accurate information to warranty manufactures when seeking approvals
- Create, publish and monitor on weekly basis Tech productivity report. Ensure Tech productivity standards are met and address noncompliance
Qualifications
- High school diploma or equivalent required
- Prior service advisor experience is a plus
- Prior warranty claims submission is a plus
- Dispatching, customer service experience a plus
- Proven ability to achieve profitability and growth
- Ability to set and meet goals
- Meticulous attention to detail
- High degree of problem solving skill
- Thrives in a team environment
- Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
- Ability to be decisive and able to recognize and support the organization's preferences and priorities.
- Strong communication skills, written and verbal.
- Results oriented with the ability to balance other business considerations.
- Self-motivated
Working conditions
This position is exposed to normal shop and office work environment. The position works around multiple moving small and large vehicles and forklifts at times.
Physical requirements
Periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices. Use of hands and arms handling, positioning, and moving materials, and manipulating workspace. Must be able to remain in a stationary position for long periods of time.
- Vacation After 1 Year
- Aflac
- Medical/Dental/Vision
- 401K with Employer Match
- Holiday & Sick Pay
- Pay depends on Experience (performance raise after 90 days)
- Flexible hours
- Pre-Paid Medical Card
Pay $22+ an hour depending on experience. + Bonuses/Spiffs
PI275616702