We are dedicated risk-takers, yet our decision-making is always grounded in our core values. We are looking for several people to join our 12 PM -- 9 PM shift in Port Chester, NY, and Fort Lauderdale, FL.

We need this new employee to play a key role in providing a world-class customer experience focused on scheduling, rescheduling, and routing appointments. You will also identify performance trends, drive optimization of routes and propel continuous improvement department-wide.

This position is a hybrid opportunity located in Port Chester, NY.

RESPONSIBILITIES:

• -Work with logistics teams to schedule and reschedule client measure and installation appointments
• -Work well in mapping system/location services to determine the most effective and efficient routing for our Professionals who go to 5-10 daily appointments
• -Own the schedules for a network of field Professionals
• -Handle scheduling escalations and inquiries
• -Assist team leaders in identifying Pros and Regions of concern or excellence

****Adjust schedules per labor shocks, including but not limited to***:
~Employee call outs
~Late arrivals
~Cancellations
~Ensure there is backup coverage/additional support for all showroom markets